Returns and refunds

The short version

• Unused and in its original condition, within 30 days of delivery: full refund, you pay return postage.
• Arrived damaged, printed wrong, or does not match its listing: full refund or a replacement, we pay the postage. Photographs are enough - do not ship it back before we ask.
• Personalized and engraved items cannot be returned unless they arrived faulty, because we cannot resell somebody else’s name.
• Refunds go back to the original payment method within 5 to 10 business days of the return being received.

Wrong size

This is the most common return in the category, and it is the one we would rather prevent than process. Every listing publishes the exact millimetres the part is built around, because a 3 ml bottle at 17 mm across does not sit in a holder cut for a 24 mm one.

If you ordered a size that does not fit, that is a return under the first rule above. Send us the measurements first, though - often the answer is a variant we already make, and an exchange is cheaper for both of us than a refund and a fresh order.

How to start one

Email peptivistsupport@opsgrip.com with your order reference and a sentence about what is wrong. You will get a reply within one business day with an address to send it to, or a refund without one.